Privacy Policy – Gemskart
Gemskart is committed to protecting the privacy of users of the Website (including buyers/customers whether registered or not). Please read this Privacy Policy carefully to understand how the Website collects, uses, stores, and safeguards your information.
This Privacy Policy is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, which requires publishing of the Privacy Policy for collection, use, storage, and transfer of sensitive personal data or information.
User’s Consent
By accessing or using Gemskart, you agree to the terms of this Privacy Policy and consent to the collection and use of your personal information in accordance with it. If you do not agree with the terms, please do not use the Website.
Your continued use of the Website confirms your unconditional consent to collect, maintain, process, and disclose your information as described in this Privacy Policy.
This Privacy Policy is to be read along with our Terms of Use and other policies published on the Website.
Collection of Personal Information
Creating a user profile or making a purchase on Gemskart requires providing certain details:
Mandatory: Phone number (for OTP verification), Name, Delivery Address, Payment details (via secure gateway).
Optional: Date of birth, gender, preferences, photographs (if creating a profile).
We may also collect:
- Email address for communication and order updates
- Financial/payment details (through secure payment gateway)
- IP address, cookies, browser details, and device information
Purpose & Use of Data
The information collected helps us:
- Process orders, payments, and deliveries
- Personalize your shopping experience
- Provide order tracking, updates, and customer support
- Improve website features and user experience
- Prevent fraud and enhance security
- Comply with legal and regulatory obligations
Data Deletion
You may delete your Gemskart account at any time by selecting the “Delete your account” option in the Website/App. Upon deletion, your personal details will be removed from our active systems, except where retention is required by law (e.g., tax, fraud prevention).
Commitment
Gemskart guarantees that your personal information will not be sold or rented to third parties. It will only be used to fulfill the explicit purpose of order processing, product delivery, and communication with you.
We do not provide solutions or services for medical/mental health issues and disclaim liability for users who misuse the platform for such purposes.
Information Collected
Personal Identifiable Information (PII):
Includes name, email, phone, billing/delivery address, DOB, gender, photograph, payment details, IP, and cookies.
Non-Personal Information:
Includes browsing patterns, IP, location, type of browser/device, referral URLs, and time spent on the Website.
This information is used to:
- Troubleshoot and improve website performance
- Analyze customer behavior and demographics
- Display personalized content and recommendations
- Measure effectiveness of advertising
Security Measures
- All user information is collected on secure servers.
- Payments are processed via SSL-encrypted third-party payment gateways (e.g., Razorpay, PayU, etc.).
- While we use industry-standard practices, no system can guarantee 100% security. Users are advised to keep login details confidential.
Use of Cookies
Gemskart uses cookies to: Remember user preferences, improve shopping experience, and track order history and browsing behavior. Users can disable cookies in their browser, but certain features may not work properly.
Third-Party Services
Gemskart may use third-party logistics, payment gateways, and analytics tools. Any data shared with them is limited to what is necessary to complete the transaction or service. Gemskart is not responsible for misuse of data by third parties.
Children’s Privacy
Gemskart does not knowingly collect information from children below 13 years of age. If you believe your child has provided data, please contact us, and we will delete it immediately.
Confidentiality
Your personal data is treated as confidential and will only be disclosed if:
- Required by law or government authorities
- Necessary to protect the rights, safety, or property of Gemskart or its users
- To detect, prevent, or address fraud, security, or technical issues
Safety & Security
Gemskart employs the best practices to safeguard sensitive details such as delivery addresses, personal details, and payment data. By shopping with us, you agree and acknowledge the security measures adopted to keep your transactions safe.
Disclaimer
- Gemskart is not responsible for the accuracy or authenticity of gemstone-related predictions/advice given by any seller or third party.
- The authenticity of third-party websites linked from our platform.
- Users are encouraged to review third-party privacy policies before sharing data with them.
Contact Us
For any questions, concerns, or complaints regarding this Privacy Policy or your data, please contact:
Gemskart
support@gemskart.com
7838062605